Privacy Policy
Last updated August 1, 2026
Opsly is business software used by field service companies to manage their own customers. This policy explains what Opsly collects, why, how long it is kept, and how to have it deleted. If anything here is unclear, email david@quietguyslawn.com.
Who this covers
Two groups. First, the companies that subscribe to Opsly and their staff, referred to here as customers. Second, the people who contact those companies by DM, text, call or web form, referred to here as end users. A subscribing company controls its own end user data; Opsly processes it on that company's behalf.
What we collect
From subscribing companies we collect the account holder's name, email address, phone number, company name, and the settings and content they enter into the product, including price book entries, job records, photographs, invoices and message history.
From end users we receive only what they send to the company or what the company records about them: name, phone number, email address, service address, the content of their messages, photographs they send, and the record of jobs and payments.
From the marketing site we collect only what is typed into the demo request form: name, company, phone number and a short description of where leads are being lost. That form is not used for advertising or resold to anyone.
Instagram and Meta data
When a company connects an Instagram Professional account, Instagram issues Opsly an access token after that company signs in on Instagram's own page. Opsly never receives or stores an Instagram password. The token permits three things only: reading basic profile information for the connected account, reading and sending that account's direct messages, and reading and managing comments. Opsly cannot post to a feed, cannot see a follower list, and cannot access anything outside those messages and comments.
Instagram message content is used solely to display the conversation inside that company's own Opsly workspace, to generate a reply on that company's behalf, and to extract contact details into that company's lead pipeline. Every inbound message is routed by the Instagram account ID that received it, and each company's data is stored under its own separate namespace, so one company cannot read another company's messages.
Instagram data is not sold, not used for advertising, and not shared with any third party other than the infrastructure and AI providers described below that are required to operate the product.
How we use data
Data is used to operate the product: to show conversations and records to the company that owns them, to generate replies and lead summaries, to send quotes, invoices and reminders that the company initiates, and to support and troubleshoot accounts. Opsly does not sell personal information, does not run advertising, and does not use customer or end user content to train general purpose AI models.
Who we share it with
Opsly runs on third party infrastructure and shares only what those services need to function: a cloud hosting provider, a database provider, an email delivery provider for outgoing notifications, an AI provider that generates suggested replies and summaries, a telephony provider for calls and texting where enabled, and a payment processor for card and ACH transactions. Payment card numbers are handled entirely by the payment processor and never stored by Opsly. We may also disclose data where legally required.
How long we keep it
Account and customer records are kept while the subscription is active and for 90 days after cancellation, after which they are deleted. Disconnecting Instagram immediately deletes the stored access token and removes the account from the message routing directory. Demo form submissions are kept for 24 months.
Deleting your data
To have data deleted, email david@quietguyslawn.com from the address on the account, or if you are an end user, contact the company you messaged and they can delete your record from their workspace directly. Include the account or company name and, for an Instagram request, the Instagram handle involved. Requests are completed within 30 days and confirmed by email.
Instagram and Facebook users: you can also remove Opsly's access yourself from your Instagram or Facebook account settings under Apps and Websites. Removing access there revokes the token immediately. To additionally have stored message data erased, send the deletion request described above with your Instagram handle and it will be removed within 30 days.
Your rights
You may request a copy of the personal data held about you, request correction of anything inaccurate, request deletion, or object to processing. Send any of these to the email address above. Opsly does not charge for these requests.
Security
Data is transmitted over encrypted connections and stored with access restricted to the workspace that owns it. Access tokens and credentials are held in server side environment configuration and are never exposed to the browser. No system is perfectly secure, and Opsly will notify affected customers without undue delay if a breach affecting their data occurs.
Children
Opsly is business software and is not directed at anyone under 18. We do not knowingly collect data from children.
Cookies
The marketing site uses no advertising or tracking cookies. The application uses a session cookie strictly to keep you signed in.
Changes
If this policy changes materially, subscribing companies will be notified by email before the change takes effect, and the date at the top of this page will be updated.
Contact
Opsly, Orlando, Florida. Email david@quietguyslawn.com.